Privacy Policy

This policy explains what happens to the information you provide through this website. It is written for a small enquiry based service website and is deliberately kept short and plain.

What we collect

If you complete the enquiry form we collect the details you enter, which may include your name, phone number, email address, property postcode, a description of the problem, the type of help you need, your preferred contact method and any photograph you choose to upload. We do not ask for payment details or any special category information, and you should not include any in your message.

Why we use it

Your details are used to respond to your enquiry about chimney or masonry work, to arrange an inspection or quote where appropriate, and to keep a record of the enquiry. We do not use enquiry details for unrelated marketing.

Who it may be shared with

Enquiries may be passed to the local roofing, masonry or chimney repair business carrying out work in the Carlisle area, so that they can contact you directly. We do not sell your information to unrelated third parties.

How long it is kept

Enquiry records are kept for as long as needed to deal with the enquiry and any resulting work, and then for a reasonable period afterwards for record keeping. You can ask for your details to be removed sooner.

Your rights

Under UK data protection law you can ask for a copy of the information held about you, ask for it to be corrected, or ask for it to be deleted. To do so, contact us using the phone number shown on the site or through the enquiry form. You may also complain to the Information Commissioner's Office if you are unhappy with how your information has been handled.

Cookies and analytics

This website uses only what is necessary to function, along with basic measurement of page visits so we can see which pages people find useful. No advertising profiles are built from your visit.

Changes

If this policy changes, the updated version will be published on this page.